Terms of service

These Terms of Service apply to all purchases made from UK Beds Direct Ltd, whether through our website (www.ukbedsdirect.com) or via telesales.
By using our website and placing an order, you agree to be bound by these Terms. Nothing in these Terms affects your statutory rights as a consumer.

1. General Terms of Sale

1.1 A legally binding contract is formed once UK Beds Direct Ltd issues an order confirmation. We reserve the right to accept, decline, or cancel orders at our discretion.

1.2 Please include your order confirmation details (surname and postcode) in all communications.

1.3 We reserve the right to update or amend these Terms at any time to reflect legal, operational, or business changes. The version applicable to your order is the version in force at the time of purchase.

1.4 All products include a two-year manufacturer’s warranty (see Section 7).

1.5 Some products arrive flat-packed and require assembly. Do not book tradespeople until your order has arrived in full and been checked.

1.6 Do not dispose of old furniture until delivery has taken place, as delivery dates may change due to circumstances beyond our control.

1.7 Memory foam mattresses are delivered vacuum-packed and must be aired before use.

1.8 You must be 18 years or older to place an order.

2. Pricing & Payment

2.1 All prices displayed include VAT (where applicable).

2.2 Payment must be made in full at checkout. We accept major debit/credit cards and other payment methods displayed on our website.

2.3 Orders will only be processed once full payment has been received.

2.4 If a pricing error is discovered after your order is placed, we reserve the right to cancel the order and issue a full refund.

3. Order Cancellation

3.1 To cancel or amend your order, you must notify UK Beds Direct Ltd at least 24 hours before the scheduled delivery.

3.2 If your order has not yet been dispatched, refunds will be issued within 5–10 working days.

3.3 If your order has been dispatched, cancellation charges apply from £29.00, including refusal of delivery unless pre-arranged.

Made-to-Order Items (Legal Requirements)

3.4 Many of our products are made to order and manufactured specifically for each customer. These items are exempt from the 14-day cooling-off period under the Consumer Contracts Regulations 2013.

3.5 If production has already started at the time you request cancellation, UK Beds Direct Ltd may apply a reasonable cancellation fee to cover the cost of materials, labour, and manufacturing time already incurred.

3.6 If production is significantly advanced or completed, UK Beds Direct Ltd may decline the cancellation entirely, as made-to-order products cannot be resold.

3.7 Refunds for made-to-order items will only be issued if cancellation is received before any production begins.

4. Returns, Exchanges & Faulty Goods

4.1 We do not offer refunds, except where required by law.

4.2 Assembled items cannot be returned unless defective. Products must be returned in original packaging.

4.3 To process a faulty or incorrect item claim, you must provide clear photographic or video evidence.

4.4 Once verified, UK Beds Direct Ltd will repair or replace the affected product.

4.5 Warranty is void if:

  • the product was misused

  • assembly instructions were not followed

  • the product was altered or repaired by the customer

  • damage was caused by pets, children, accidents, moisture, or improper use

4.6 Used mattresses cannot be returned for hygiene reasons.

4.7 We are not liable for defects caused by normal wear and tear.

5. Delivery

5.1 Delivery times are estimates and not guaranteed. Delays may occur due to courier issues, staff availability, traffic, weather, or other operational factors.

5.2 Responsibility and risk transfer to you once delivery is completed.

5.3 If you miss a confirmed delivery, redelivery charges may apply.

5.4 It is the customer’s responsibility to ensure:

  • safe and adequate access to the property

  • someone is present to receive the order

  • the delivery route is unobstructed

5.5 We manufacture most items ourselves and use UK Beds Direct drivers or trusted courier partners. You agree that your contact details may be shared with these couriers for delivery purposes.

5.6 In the event of restricted access, we may need to rearrange delivery at your cost.

6. Collections

6.1 Collections will be made from the original delivery address unless agreed otherwise.

6.2 If you are unavailable, you must notify us by email and confirm an authorised representative.

6.3 Under consumer law, you must take reasonable care of goods while in possession. Failure may result in deductions or charges.

7. Two-Year Manufacturer’s Warranty

7.1 All products include a two-year (24-month) warranty from the date of delivery, covering manufacturing defects only.

The warranty does not cover:

7.2.1 Damage due to incorrect assembly or failure to follow instructions.
7.2.2 Damage caused by unauthorised repairs or modifications.
7.2.3 Misuse, negligence, or improper handling.
7.2.4 Claims lacking adequate photographic/video evidence.
7.2.5 Natural softening of mattress materials.
7.2.6 Issues arising from insufficient support or uneven flooring.

7.3 Warranty provides repair or replacement only, not refunds.

7.4 If a replacement is issued, the original warranty period continues; it does not restart.

7.5 Warranty applies only to the original purchaser and is non-transferable.

8. Product Descriptions & Specifications

8.1 All images and descriptions on our website are for illustration purposes.

8.2 Colours, stitching, materials, and finishes may vary slightly due to production and screen settings.

8.3 Mattress body patterns may differ but dimensions remain accurate.

8.4 If a specific component becomes unavailable, we may substitute a materially similar component in accordance with UK consumer law.

8.5 Digital renders may not match exact physical appearance.

9. Limitation of Liability

9.1 UK Beds Direct Ltd is not liable for:

  • loss of earnings

  • loss of profits

  • consequential or indirect damages

  • additional costs incurred

  • third-party claims

9.2 Our total liability is limited to the total value of the order.

9.3 Nothing in these Terms excludes liability for death or personal injury caused by negligence or any other rights protected by UK consumer law.

10. Force Majeure

10.1 UK Beds Direct Ltd is not liable for failure to perform obligations caused by events outside our reasonable control, including but not limited to:

  • strikes

  • extreme weather

  • supply chain delays

  • transport disruptions

  • courier failures

  • accidents

  • natural disasters

These events may result in delayed delivery, cancellations, or rescheduling.

11. Intellectual Property

11.1 Unless otherwise stated, all images, text, product descriptions, designs, trademarks, logos, graphics and other content displayed on this website are the property of UK Beds Direct Ltd or are used under licence from their respective owners.

11.2 Some product images, materials and descriptions may be supplied by third-party manufacturers or partners. UK Beds Direct Ltd does not claim ownership over third-party intellectual property, and such content is used with permission or under licence.

11.3 No content from this website — including images, text, product descriptions or design elements — may be copied, reproduced, distributed, modified, or used for any commercial purpose without prior written consent from UK Beds Direct Ltd or the relevant rights holder.

11.4 Any unauthorised use of our intellectual property or third-party content may result in legal action.

12. Website Use & Prohibited Activities

12.1 You must not use our website for:

  • fraudulent activity

  • unauthorised access attempts

  • distribution of harmful software

  • scraping or copying content

12.2 We reserve the right to restrict access to anyone violating website terms.

13. Data Protection & Privacy (UK GDPR Compliant)

13.1 UK Beds Direct Ltd complies with the Data Protection Act 2018 and UK GDPR.

13.2 Personal data is used solely for:

  • processing orders

  • delivery

  • warranty support

  • fraud prevention

  • legal compliance

13.3 We do not sell or share your data with third-party marketing companies.

13.4 Customers may request:

  • data access

  • correction

  • deletion

  • restriction

  • portability

Email us to submit a data request.

14. Governing Law & Dispute Resolution

14.1 These Terms are governed by the laws of England and Wales.

14.2 Disputes should first be raised with us directly for resolution.

14.3 If unresolved, disputes may be referred to a UK alternative dispute resolution (ADR) provider or the courts of England and Wales.

15. Company Information

Company Name: UK Beds Direct Ltd
Address: 10 Commercial Street, Dewsbury, West Yorkshire, WF13 3EW, United Kingdom
Phone: +44 7551 934500
Email: ukbedsdirect97@gmail.com
Website: www.ukbedsdirect.com
Company Registration Number: 12514573