Shipping policy

1.1 Delivery Service

1.1.1 UkBedsDirect manufactures the majority of our products in-house and delivers them using either our own trained delivery drivers or approved third-party courier partners.
1.1.2 Once your order is ready for dispatch, you will be contacted by our delivery team or one of our couriers to arrange a suitable delivery date. Contact may be made via telephone, SMS, or email.

1.2 Delivery Timeframes

1.2.1 As most items are built to order in our manufacturing facility, standard delivery times are 7–14 days from the date of purchase. In exceptional circumstances, delivery may take up to 21 working days.
1.2.2 Orders may be delivered either by an in-house UkBedsDirect driver or a third-party courier, depending on route availability and order size.
1.2.3 On certain routes, couriers may assign a delivery date based on their existing schedule. You will be notified in advance where possible.

1.3 Delivery Estimates and Delays

1.3.1 UkBedsDirect will take all reasonable steps to deliver your order within estimated or confirmed timeframes. All delivery times are estimates only and not guaranteed.
1.3.2 Deliveries may be delayed or rescheduled due to factors outside our control, including manufacturing delays, traffic conditions, courier issues, weather conditions, or operational disruption.
1.3.3 UkBedsDirect is not liable for loss of earnings, missed appointments, or any consequential losses due to delivery delays.

1.4 Delivery Address Requirements

1.4.1 Orders can only be delivered to the delivery address supplied at checkout.
1.4.2 To request a delivery address change, you must provide proof of identity showing you are the authorised billing address holder. Accepted documents include:

  • Utility bill

  • Driving licence

  • Passport
    1.4.3 UkBedsDirect may refuse any address change request at our discretion.
    1.4.4 Once your order has been dispatched or is out for delivery, the address cannot be changed. Attempting to change the address may incur redelivery charges.

1.5 Delivery Areas

1.5.1 We offer FREE delivery to the UK mainland.
1.5.2 We do not deliver to the following locations or postcodes:
PA, G, EH, KA, DG, FK, KY, PH, DD, AB, IV, KW, TR, GY, JE, SA, IM, ZE, HS, BT, Isle of Wight

1.6 Goods in Transit

1.6.1 All products are insured in transit, whether delivered by UkBedsDirect drivers or third-party couriers, until they are delivered to your address.
1.6.2 Liability for the goods transfers to you once delivery has been completed.

1.7 Missed Deliveries

1.7.1 If you are not present for a confirmed delivery, redelivery charges may apply.
1.7.2 UkBedsDirect is not responsible for any lost time, inconvenience, or costs arising from courier delivery failures beyond our control.

1.8 Seasonal or Exceptional Surcharges

Additional delivery charges may apply during Christmas, bank holidays, periods of severe weather, or other exceptional circumstances.

1.9 Multiple Deliveries

Where an order contains multiple items, these may be delivered separately.
Items manufactured by UkBedsDirect may be delivered by our own driver, while other products (e.g., accessories or supplier-provided goods) may arrive via a third-party courier.

1.10 Access and Delivery Conditions

1.10.1 You must inform us of any access restrictions that may affect delivery, including narrow roads, parking limitations, staircases, or restricted entryways.
1.10.2 You are responsible for ensuring that access to your property is safe and unobstructed for the delivery team or courier.
1.10.3 If delivery cannot be completed due to undisclosed access restrictions, redelivery charges may apply.

1.11 Liability for Property Damage

1.11.1 By placing an order, you acknowledge that UkBedsDirect is not liable for damage to your property caused by courier or driver negligence during delivery.
1.11.2 UkBedsDirect is not responsible for repair costs, compensation, or related expenses resulting from delivery-related incidents.

1.12 Additional Services

UkBedsDirect does not offer:

  • Removal of packaging

  • Disposal of old beds, mattresses, or furniture
    These services must be arranged independently by the customer.

1.13 Sharing of Delivery Information

1.13.1 Your delivery details will be shared with our drivers or courier partners solely for arranging and completing your delivery.
1.13.2 Couriers or drivers may contact you to:

  • Arrange or confirm a delivery date

  • Provide updates

  • Notify you prior to arrival
    1.13.3 You may opt out of courier contact by emailing or calling us, although this may delay delivery scheduling.